TERMS & CONDITIONS
Offer excludes new styles, arm party, fine jewelry and gift cards. No other coupon code(s) can be used with this promotion. For items on pre-order, expect 3-4 weeks for delivery. Sale begins on 5/20 and ends on 5/30 at 11:59pm. Final Sale: No refunds. No exchanges.
Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 5-7 business days for the refund to post to your account.
Please remember RMAs will only be approved if requested within 7 days of an order's arrival.
TO RETURN AN ITEM PLEASE FOLLOW THESE STEPS:1. Log in to your account
2. Click "View Order"
3. Click "RETURN" under your order number at the top of the page
4. Fill out the required fields within the "NEW RETURN" page
5. Click "Submit"
When your RMA is successfully created, you will receive a confirmation email with your RMA #. Please allow up to 48 hours for your RMA to be processed. When your RMA is approved, you will receive a confirmation email with return shipping instructions. You must receive an RMA # and approval before returning any item(s). All packages will be refused if an approved RMA # is not on the box, the allotted return time has past, and/or the item was purchased on sale or using a promotional code.
Please mail returns to the following address using a trackable shipping method:
DANNIJO Customer Service Department433 W. 14th St. #433-2F
New York, NY 10014
We only recommend UPS or Fedex when shipping returns, and we are not responsible for lost return packages.
- Less than 6 months after purchase is FREE
- More than 6 months is subject to repair fee. *Fee is contingent upon material availability and nature of repair.
- Due to the nature of our products, we may not be able to order certain components needed to repair older items.
- Please be advised that repairs take approximately 4 to 6 weeks for completion.
- Repair fees MUST be paid for all authorized Sample Sales Items
DANNIJO Gift Cards are subject to the following terms and conditions:Gift Cards are in US Dollars and do not expire. Gift Cards may not be returned or redeemed for cash. Promotional codes may not be combined with or applied to a Gift Card. If your order is less than the value of your Gift Card, the remaining balance will be credited to your Gift Card code. DANNIJO is not responsible if a Gift Card is lost, stolen or used without permission. DANNIJO reserves the right to cancel a Gift Card if such action is necessary. Sales tax and shipping is applicable on any items purchased with a Gift Card.
After each wear — gently wipe with a soft jewelry cloth and store in a jewelry box. Please note that the majority of the collection requires wirework, which should be delicately handled and stored in an appropriate setting.