Customer Care

Orders

We do NOT ship on the weekends and Holidays. Delivery days are only weekdays. In the event that the item(s) you purchased is pre ordered or back order, please allow up to 3-4 weeks for your order to ship. If you ordered more than one item, you may receive partial shipments. All sale items are Final Sale and are not eligible to be returned.

 

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product.

To cancel an order you may contact customer service, but due to time differences, we cannot guarantee requests can be made before the order ships.

For customized merchandise please allow 7-10 business days for completion.  For inquiries regarding the status of your order and/or product availability please email orders@dannijo.com. 
 
DANNIJO OFFICE IS CLOSED ON WEEKENDS, GOOD FRIDAY, MEMORIAL DAY, MARTIN LUTHER KING DAY, PRESIDENT'S DAY, JULY 4TH & 5TH, LABOR DAY, THANKSGIVING DAY, BLACK FRIDAY, CHRISTMAS EVE, CHRISTMAS DAY AND NEW YEAR'S DAY.  NO ORDERS ARE SHIPPED ON THOSE DAYS.

PAYMENT INFORMATION

We accept American Express, VISA, MasterCard and Discover credit cards, AmazonPay, GooglePay, AFFIRM and PayPal as forms of payment. Customers will be charged as soon as order is submitted on DANNIJO.com for any order: Pre-order or Backorder.

RETURN POLICY

We hope you had a seamless checkout experience and love your new items! As we always want you to shine in your DANNIJO, we understand there are times where that is not the case. If you are not satisfied with your order, we will gladly accept your return, on full price items only, within 14 days of your order's arrival.

All sale items and items using a promotional code during a sale event are final sale. These items are not eligible for returns, exchanges, or price adjustments.

Returned merchandise must include vendor packaging and tags. It must be in the same condition as when it was received. Returns/Merchandise must be received within 10 business days from the time of your request. Used merchandise cannot be returned.                  

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account. We are unable to refund any import tax/duty that your order may have incurred for returned items.

 

We reserve the right to reject any return/exchange that does not comply with the conditions stated above.

START A RETURN

To start a return, please follow the instructions at https://returns.dannijo.com. Returns will only be accepted within 14 days of an order's arrival. 

For any questions, please email orders@dannijo.com.

START AN EXCHANGE

To start an exchange, please follow the instructions at https://returns.dannijo.com. Exchanges will only be accepted within 14 days of an order's arrival. 

 

For any questions, please email orders@dannijo.com.

INTERNATIONAL ORDERS

Please be advised that for International orders returns may require additional tax/duty for import to delivery destinations in the US. If you request a return of your order or refuse your shipment and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account. We do not provide return labels for international returns. Please use a service with a tracking number if you decide to return merchandise back to the US. We only recommend UPS or Fedex when shipping returns, and we are not responsible for lost return packages.

 

If you have any questions or concerns regarding the return/exchange process, please contact customer service at orders@dannijo.com.

 

Please return orders to the address provided below.

 

DANNIJO

Bergen Logistics

c/o Dannijo Ecommerce

1055 Hanover Street

Wilkes-Barre, PA 180706

If you have any questions or concerns regarding the return/exchange process, please contact customer service at orders@dannijo.com.

REPAIR POLICY

For all repair inquiries, email orders@dannijo.com. Please include your name, description, photo of the damage, and proof of purchase. If we are able to repair your piece, we will ask you send it to us. Make sure you use a trackable service and protect your jewelry with proper packaging. We are not responsible for lost shipments.
Repairs take approx. 2-5 weeks to complete; depending on schedule
Less than 6 months after purchase is FREE
More than 6 months is subject to repair fee. *Fee is contingent upon material availability and nature of repair.
Due to the nature of our products, we may not be able to order certain components needed to repair older items.

All repairs are subject to shipping charges.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
 
PURCHASED FROM ANOTHER STOCKIST
Items purchased through other merchants must be returned for repair to the store where the item was purchased. Please contact the stockist that you originally purchased the piece from. If they are unable to help you, please email orders@dannijo.com and we will do our best to assist you. 

    E-GIFT CARDS

    DANNIJO E-Gift Cards are subject to the following terms and conditions:
    • e-gift cards can be ordered in fixed dollar amounts from $50 to $500.
    • e-gift cards can be sent via email to any individual with a valid email address.
    • as with any purchase, you will receive a confirmation email once the e-gift card email is sent to the recipient.
    • e-gift card cannot be purchased using another  e-gift card. 
    • no sales tax is charged when purchasing an e-gift card.

    Please note that we cannot replace a lost or stolen e-gift cards to purchase an e-gift card.

     

    PRODUCT CARE

    Each piece of DANNIJO jewelry is hand-crafted and requires delicate handling. Please follow our recommended care + feed routine to extend the life of the jewelry so it can celebrate numerous milestone occasions.

    Be sure any cosmetics, perfumes, etc. are dry before putting on your jewelry, and that there is no contact with water.  After each wear — gently wipe with a soft jewelry cloth and store in a jewelry box or pouch. Please note that the majority of the collection requires wirework, which should be delicately handled and stored in an appropriate setting.

    For oxidized styles, the deliberate darkening of metal and crystal may differ from piece to piece to allow for our signature one-of-a-kind aesthetic.

    SALE ITEMS

    All Sales Final and are not eligible for refunds.
    No other coupon code(s) can be used with the promotion.
    Coupon cannot be used on previously purchased items. No Price Adjustments.