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ORDERS

Orders ship within 1-3 business days. In the event that the item(s) you purchased is preordered or backordered, please allow up to 3-4 weeks for your order to ship. If you ordered more than one item, you may receive partial shipments. For inquiries regarding the status of your order and/or product availability please email orders@dannijo.com.

PAYMENT INFORMATION

We accept American Express, VISA, MasterCard and Discover credit cards, and PayPal as forms of payment. Customers will be charged as soon as order is submitted on DANNIJO.com

RETURN POLICY

We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within 7 days of your order's arrival*. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Used merchandised cannot be returned unless defective.  
All SALE items and items purchased using a promotional code are FINAL SALE.
Sale items are not eligible for returns, exchanges or price adjustments.
We reserve the right to reject any return/exchange that does not comply with the conditions stated above.
                  
Store credits will only be issued in the currency used to purchase your order. Store credits can only be used towards purchases made in that same currency. If you currently have store credit in USD $, that credit will be available to you in the purchase currency of your choice. Available store credits can be used during the checkout process and can be applied to your next order.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account.
 
If you have received an item from DANNIJO as a gift, you can return it (assuming you are in compliance with our return policy) in exchange for store credit, which will be applied to your DANNIJO account. If you are not already a registered DANNIJO customer, you can create an account online or contact Customer Service for assistance. If you use the store credit to place a new order, please note that you will be required to pay the difference if your purchase price exceeds the amount of your store credit.
For merchandise purchased through our merchants please contact merchant for refunds or exchanges.
 
HOW TO COMPLETE YOUR RETURN
Please remember RMAs will only be approved if requested within 7 days of an order's arrival.
  • We require you email us so that we can issue a Return Authorization number.
  • Please email orders@dannijo.com and include your first and last name and order number.
  • Once reviewed we will email you an RA# and you can send us your return using a trackable courier of your choice, or request our prepaid UPS label.
  • If you decide to use our pre-paid UPS return label, a return shipping fee of $12 USD (for returns within the 48 contiguous states) or $30 USD (for returns from Alaska and Hawaii) will be deducted from your refund.
For exchange requests, your exchange will be shipped upon availability. We will email the replacement items tracking number upon dispatch. An additional shipping fee will be charged.
 
We are unable to refund any import tax/duty (apart from New York State Sales Tax) that your order may have incurred for returned items. Please be advised that any exchanges may require additional tax/duty for import to delivery destinations outside the US.
 
If you have any questions or concerns regarding the return/exchange process, please contact customer service at orders@dannijo.com or at 212.971.7070. We are available Monday - Friday from 10am to 6pm EST.  
Please mail returns to the following address using a trackable shipping method:

DANNIJO

Customer Service Returns
263 11th Avenue, 2nd Floor
New York, NY 10001

We only recommend UPS or Fedex when shipping returns, and we are not responsible for lost return packages.

REPAIR POLICY

We will repair any jewelry design purchased through DANNIJO.com.
Items purchased through other merchants must be returned for repair to the store where the item was purchased.
Please email orders@dannijo.com with an image of your item and request a repair tracking number (RTN).
  • Less than 6 months after purchase is FREE
  • More than 6 months is subject to repair fee. *Fee is contingent upon material availability and nature of repair.
  • Due to the nature of our products, we may not be able to order certain components needed to repair older items.
  • Please be advised that repairs take approximately 3-4 weeks for completion.
  • Repair fees MUST be paid for all authorized Sample Sales Items

E-GIFT CARDS

DANNIJO E-Gift Cards are subject to the following terms and conditions:

Please note that we cannot replace a lost or stolen e-gift cards to purchase an e-gift card.

 

PRODUCT CARE

Each piece of DANNIJO jewelry is hand-crafted and requires delicate handling. Please follow our recommended care + feed routine to extend the life of the jewelry so it can celebrate numerous milestone occasions.

After each wear — gently wipe with a soft jewelry cloth and store in a jewelry box. Be sure any cosmetics, perfumes, etc. are dry before putting on your jewelry, and there is no contact with water. Please note that the majority of the collection requires wirework, which should be delicately handled and stored in an appropriate setting.