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CUSTOMER SERVICE REPRESENTATIVE

 DANNIJO is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic team environment. Email giselle@dannijo.com or lindsay@dannijo.com

Responsibilities:-

Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.

Address and resolve post-order questions regarding shipping, billing, and delivery.

Utilize a variety of software programs to resolve customer inquiries.

Work with external shipping contractors to assist customers with both domestic and international issues. Orders and gifting.


Basic Qualifications

2+ years of experience in customer service, retail, or service industry.

College Bachelor or Associate

Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.

Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders.

Excellent time-management, organizational, and prioritization skills.

Keen eye for detail and high level of accuracy.

Flexibility with full-time schedule, including holiday busy periods.

Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.

Basic knowledge of MS Office Suite and Internet Explorer.

 

DANNIJO INTERNSHIPS

Dannijo internship program provides college students first hand experience of working in a fast paced environment in the heart of New York City! We offer internships for Winter/Spring, Summer and Fall semesters. 

If you are interested in an Internship with Dannijo, please send your resume and cover letter to careers@dannijo.com and melissa@dannijo.com

Please state which department you are interested in working in, and the semester for which you are applying.

 

PRODUCTION INTERN

DANNIJO is seeking a production intern to support our design and production team for Holiday'19 and Spring '20. Must be organized and responsible with the ability to collaborate and take direction. Excel, Illustrator or Photoshop a plus. Assisting with production and design team directly, press pulls and updates, daily operations and cooperating in sales and merchandising.  We are looking for someone to intern September to December t; 2-3 days a week.

 

CUSTOMER SERVICE INTERN
DANNIJO JEWELS is seeking a reliable and efficient student with a passion for jewelry and meeting people to intern in our customer care department. Intern will assist in providing an exceptional customer experience to customers. Be a point of Customer Service contact for customers across channels via showroom, phone and email. Duties are to understand a customer's concern or complaint, determine the cause of the problem, select and explain the best solution for the issue, expedite resolution of the matter, and follow up to ensure resolution. Monitors and responds to social media postings on a daily basis. Answer product and service questions and suggest information about other products, Gifting and Orders. We are looking for someone to intern from September  to December; 2-3 days a week

  

WHOLESALE AND BUSINESS DEVELOPMENT INTERN
DANNIJO JEWELS is seeking an intern to support our wholesale and business development for Holiday and Resort . Interns will be working with samples, assets, showroom maintenance, market assistance, backstage management, and customer service at luxury level. During the sales market week meetings are held to showcase the new collection to buyers and press. Interns will be involved in assisting wholesale in all areas with merchants and press, and assisting in gifting and orders. We are looking for someone to intern September to December; 2-3 days a week.

 

 

DANNIJO IS AN EQUAL OPPORTUNITY EMPLOYER.